We recognize that our customer’s vehicles may be the single largest investment they have made – if not it is most certainly their second biggest investment. Our purpose at Washington Auto Center is to instill confidence with our customers, assuring them that we are partnered with them in providing the best possible return on their investment. As such, we are committed to providing them with the best service possible, delivering them detailed information, providing professional diagnosis and installations, installing premium parts and completing repairs in a timely matter.
Our name means EVERYTHING. As such, everything we do at Washington Auto Center is a direct reflection of our name. We will do everything in our power to maintain a positive reflection of Washington Auto Center in our community. This reflects directly on the ownership of Washington Auto Center as well as for all team members of WAC. We will never sacrifice honesty and integrity for profit. Washington Auto Center will do everything we can to meet the needs of our customers and our team members – attempting to provide both with a satisfaction they cannot achieve anywhere else.
Our Mission at Washington Auto Center is to be known as the “Most Trusted Automotive Repair Shop” in our community. We will gain this by holding ourselves to the highest standards – delivering unmatched customer service and honesty to our customers.
The vision for Washington Auto Center is to be known in the Washington, IA community as the trusted place to go for quality automotive service and repairs. We will achieve this reputation by operating in a clean, well-organized facility, utilizing state-of-the-art equipment, employing talented, enthusiastic team members with the highest level of integrity, by delivering on our promises and by offering unsurpassed customer service. We will not “sell” to our customers – but rather will be their partner in maintaining their investment in their vehicles. We value our community and will play an active part in supporting our community as we seek to earn that respected reputation.
Our goal at WAC is to develop long-lasting relationships with our customers - a relationship based on honesty, integrity, trust, fairness and professionalism.
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